RETURN/EXCHANGE POLICY

All sales are final. Exchanges are available if there is a manufacturer’s defect in the product. To be eligible for an exchange, please email info@mwjshop.com within 14 days of receiving your order. Items returned after 14 days will not be processed. To be eligible for a return, your item must be unused and in its original packaging. We reserve the right to refuse any exchange if we believe the items are intentionally damaged or misused.

Non- returnable items

All personalized pieces are non-returnable, no refunds or exchanges

Gift cards

All special/custom orders

Deposits for custom pieces

*Any items whether customized or non-custom may not be returned if repaired, altered, or rendered by another jeweler. MWJSHOP reserves the right to not accept a return or work over another's prior work.*

Please review our Return Policy posted on the Site prior to making any purchases. Please email info@mwjshop.com with questions or concerns prior to any purchase.